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Wayfair — Case study · UX writing

The page that recruits the marketplace.

Wayfair doesn't stock a warehouse of its own designs — it grows by convincing suppliers to sell there. Sell on Wayfair is the front door of that pitch. I partnered with Supplier Marketing to define what the page needed to say, wrote the positioning, value statements, page copy, and FAQ, and delivered it all as a content-first wireframe for product design to polish.

RoleSenior Content Design Lead — content strategy & UX writing
PartnerSupplier Marketing · 2022
DeliveredPositioning & value statements · page copy · FAQ · low-fi wireframe
OutcomeShipped as Wayfair's global supplier-recruitment page, built to localize across markets
01 — Finding the message

One page, one job: turn a skeptical supplier into a signup.

The audience isn't a shopper browsing sofas — it's a business owner deciding whether to trust a platform with their catalog, their margins, and their brand. With Supplier Marketing, I gathered the questions those suppliers were actually asking — from sales calls, account managers, and onboarding — and sorted them until the pattern was unmistakable. Every question came down to one of three worries: money, control, or success. Those three worries became the message pillars, and every answer was assigned a home on the page.

02 — Content before design

I wrote the page as an argument before it was a layout.

The structure carried the argument — promise, value, proof, process, reassurance, in that order. I wrote the content and delivered it as a low-fi wireframe — copy final, rationale annotated in the margin — then handed it to a product designer to bring the visual system.

The content-first wireframe as handed to product design. Open full size ↗
03 — The outcome

Shipped globally, built to localize.

The page shipped as Wayfair's global supplier-recruitment front door, with the copy structured to localize across Wayfair's North American and European markets — consistent terminology, language-selector-ready, no idioms that wouldn't travel. And the value statements outlived the page: partner-facing teams reused them, so suppliers heard the same pitch everywhere — on this page, in a sales deck, or during onboarding.

The full Sell on Wayfair page as published — hero, value props, testimonial, steps, services, video, final CTA, and FAQ